Shipping, Returns & Warranty Information

Order Cancellation
You may cancel your order any time before the order is processed. Once the order is shipped, you will receive, via email, a shipping confirmation that contains tracking information. Once a product is shipped, the Return Policy will apply. Custom orders may not be canceled.

Returns
You have 15 calendar days to return an item from the date you received it.  Custom orders may not be returned.
To be eligible for a return, your item must be unused and in the same condition that you received it. Please contact us first to authorize your return.

Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

Shipping
Same day shipping on business days on orders received before 3:00 PM with USPS Priority 1-3 day mail.  Inquire first about International shipping rates.  You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable unless an item is defective.
Ship to:

Heritage Music Products
22272 Bell Rd.
New Boston, MI 48164

If you have any questions on how to return your item to us, contact us at standpartner@charter.net

Warranty
Heritage Music Products warrants that its products will be free from defect in workmanship and material for one year from the date of shipment. The beauty of natural wood does allow for limited amounts of natural characteristics of wood to show. Hand crafted items may also show occasional saw marks and slight planer chip out.  Actual photos of your specific product inquiries are available.