You may cancel your order any time before the order is processed. Once the order is shipped, you will receive, via email, a shipping confirmation that contains tracking information. Once a product is shipped, the Return Policy will apply. Custom orders may not be canceled.
You have 15 calendar days to return an item from the date you received it. Custom orders may not be returned.
To be eligible for a return, your item must be unused and in the same condition that you received it. Please contact us first to authorize your return.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
Same day shipping on business days on orders received before 3:00 PM with USPS Priority 1-3 day mail. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable unless an item is defective.
Please contact us if your country is not listed. First Class International rates do not come up in the shipping choices and shipping estimator. They are approximately 50% cheaper than Priority Mail International. Please contact us for a quote.
Heritage Music Products
22272 Bell Rd.
New Boston, MI 48164
Heritage Music Products warrants that its products will be free from defect in workmanship and material for one year from the date of shipment. The beauty of natural wood does allow for limited amounts of natural characteristics of wood to show. Hand crafted items may also show occasional saw marks and slight planer chip out. Actual photos of your specific product inquiries are available.